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PROCESSING TIME Orders are typically processed within 2-5 business days. During peak seasons or promotional periods, processing may take longer.
SHIPPING METHODS & RATES We offer standard shipping on all orders. Shipping costs are calculated at checkout based on your location and order size.
DOMESTIC SHIPPING (United States) Standard Shipping: 5-7 business days after processing. Shipping rates vary by location and are displayed at checkout.
INTERNATIONAL SHIPPING We ship worldwide. International orders may take 10-21 business days depending on destination and customs processing. Shipping rates vary by country and are displayed at checkout. Customers are responsible for any customs duties, taxes, or fees imposed by their country.
FULFILLMENT PARTNERS We have multiple fulfillment partners around the world that help produce and ship our orders. This allows us to maintain quality while offering a wide range of products.
ORDER TRACKING You'll receive a tracking number via email once your order ships. Please allow 24-72 hours for tracking information to update.
SHIPPING ADDRESS Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 24 hours of placing your order.
LOST OR STOLEN PACKAGES Once your order is delivered and confirmed by the carrier, CIPHER is not responsible for lost, stolen, or damaged packages. We recommend shipping to a secure location or using carrier hold options if available.
DELAYS Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carrier delays, customs processing, weather or natural disasters, or incorrect shipping information provided by customer.
UNDELIVERABLE PACKAGES If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.
CONTACT For questions about your shipment, contact us at cipherclothing9000@gmail.com